Jim and the crew at Sparks are courteous and professional.
After noticing uneven tire wear, I replaced front control arms and installed a new set of tires. In order to make sure the new tires won't wear out prematurely, I contacted Sparks for an alignment. The whole experience was great. Calling in to set up the appointment was easy and the guy on the phone was courteous. I called on a Friday to schedule the alignment and they were able to get me in Monday morning. We dropped off the van and received a call in the afternoon, the same day, that was ready and alignment confirmed with a test-drive. I have had sub-par experiences before at places like NTB/Mavis where kids do alignments and never drive the car to ensure it actually drives straight. It becomes a PITA experience of having to bring the car back for rework. Sparks confirmed their work with a test-drive and it does it fact drive great. Jim and Sparks have earned my business with quality, honest work at a reasonable price. Thank you!
Pavel, thank you for the thoughtful review! We’re glad Jim and the team provided courteous service, a quick appointment, and a properly confirmed alignment. We truly appreciate your trust and look forward to serving you again.
- Sparks Car Care - Lake Zurich